Refund policy

All Balcone items are made to order so please choose carefully as we cannot accept returns, exchanges or refunds on orders made on our website. Please contact us if you have any questions regarding size and fit before making your purchase. 

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.